7ddd's Privacy Policy
7ddd explains here in detail its commitment to how your personal information is collected, used, stored, and kept secure.
Introduction and Purpose
7ddd ("we", "our", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. We believe that protecting your privacy is our fundamental responsibility. This privacy policy ("Policy") explains how 7ddd collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure.
By using the 7ddd website or by registering an account, you consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact us at [email protected].
This policy applies only to the 7ddd platform. 7ddd is not responsible for the privacy policies of third-party websites or services.
Section 1 — What Information We Collect
Identity Information
We collect the following information during account registration:
- Full name
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Password (stored in encrypted form)
- Preferred currency (BDT/Taka)
Financial Information
To process deposit and withdrawal transactions, we collect:
- Payment method name (bKash, Nagad, Rocket, bank transfer)
- Mobile banking number (partial, not in full)
- Transaction history and amounts
- Withdrawal request details
We never store full bank card numbers or PINs.
Usage Information
Information collected automatically while using the platform:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Pages visited and time spent
- Referral URL
Verification Information (KYC)
When required for fraud prevention and the security of your account:
- National ID (NID) number
- Passport or birth registration certificate details
- Proof of address
This information is used solely for the identity verification process.
Section 2 — Purpose of Data Use
7ddd uses your information for the following legitimate purposes:
Account Management: To create, manage, and verify your account. To carry out login security and password recovery processes.
Financial Transaction Processing: To successfully complete all financial activities including deposits (minimum ৳100) and withdrawals (minimum ৳800).
Customer Support: To resolve your issues and answer your questions via 24/7 live chat support and email.
Security and Fraud Prevention: To verify authorized transactions, prevent unauthorized access, and ensure the security of the platform.
Service Improvement: To analyze your experience and improve the quality of gaming services. To develop new features and offers.
Legal Compliance: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.
Promotional Communications: Subject to your consent, to inform you by email about bonus offers, promotions, and important updates. You may opt out of these communications at any time.
7ddd never sells or rents your personal information to third-party advertisers.
Section 3 — Cookies and Tracking Technologies
Cookies and similar technologies are used on the 7ddd website. Cookies are small text files stored in your browser that help improve your browsing experience.
3.1 Essential Cookies
These cookies are essential for the core functionality of the website — maintaining login sessions, security verification, and storing user preferences. They cannot be disabled.
3.2 Analytical Cookies
These cookies help us understand how users are using the platform — which pages are visited most, how long users stay, and where issues arise. This information is used to improve the service.
3.3 Cookie Controls
You can manage your cookie preferences in your browser settings. However, disabling certain cookies may reduce the functionality of the website.
Section 4 — Data Sharing and Disclosure
7ddd may share your personal information with third parties in limited circumstances and under strict confidentiality agreements:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and technology service providers only receive access to the information necessary for their specific function.
4.2 Legal Requirements
7ddd may disclose information when required by court order, government directive, or legal obligation. In such cases, we always endeavor to provide only the minimum information necessary.
4.3 Business Changes
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify users in advance by email.
4.4 When Information Is Not Shared
- Selling information to advertisers
- Sharing with third parties for marketing purposes without your consent
- Disclosing information for any irrelevant or unnecessary purpose
Section 5 — Data Security Measures
Protecting your information is our highest priority. 7ddd applies industry-standard security measures:
SSL Encryption: 256-bit SSL encryption is used for all data transmissions, keeping your information secure in transit.
Secure Servers: User data is stored on secure, encrypted servers and regular security audits are conducted.
Access Controls: Only authorized staff may access your information when required for a specific task. All access is logged.
Password Protection: Your password is never stored directly — it is stored only using a strong hashing algorithm.
Complete security on the internet cannot be guaranteed. However, 7ddd makes every effort to protect your information. If you have any security concerns, contact us at [email protected].
Section 6 — Data Retention Period
7ddd retains your information only for as long as necessary:
6.1 Active Accounts
All account information, transaction history, and gaming activity records are retained while your account remains active. This information is necessary for service delivery and dispute resolution.
6.2 Closed Accounts
After an account is closed, certain information may be retained for a specified period to meet legal obligations. Once that period ends, the information is securely deleted.
6.3 Financial Records
All financial transaction data including deposit and withdrawal records is retained in accordance with legal requirements. These records are necessary for compliance with tax and anti-money laundering regulations.
Section 7 — Your Rights and Choices
7ddd grants you the following rights over your personal information:
Access: You may request to view and download the information stored in your account at any time.
Correction: If any information is incorrect or incomplete, you may request that it be corrected.
Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
Opt Out of Marketing Communications: You may unsubscribe from promotional emails at any time. However, important account-related messages cannot be turned off.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request within a reasonable time.
Section 8 — Minors and Responsible Gaming
7ddd strictly provides services only to individuals aged 21 and above. We do not collect information from minors and operate verification measures to prevent their access.
If we learn that a minor has created an account using false information, that account will be closed immediately and all collected information will be deleted.
To learn more about responsible gaming, visit our Responsible Gaming page.
Section 9 — Policy Changes
7ddd reserves the right to update this privacy policy at any time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email of significant changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree with any change, please stop using the service and contact us.
If you request a copy of a previous version of the policy, we can provide it by email at [email protected].
Section 10 — Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact us:
Email: [email protected]
24/7 Live Chat — support available in Bengali
Our privacy team typically responds to your requests on business days. Complex requests may take a little longer.
For more information, please also visit our Terms and Conditions and FAQ pages.